A dispute over alleged heating outages at a Troy apartment complex — in violation of the Consumer Protection Act — has been resolved with an agreement reached by Attorney General Dana Nessel and the apartment complex’s owner and property manager.

According to the AG’s office, a consumer complaint filed in January 2024 prompted an investigation which ultimately led to the agreement for the Troy Place apartments, located near Big Beaver and Livernois roads.

Days before the complaint was filed, Troy city officials issued a Do Not Occupy order for the apartment complex because the heating system wasn’t fully functioning, pipes had frozen and the elevator wasn’t working properly, the AG’s office stated. The pipes subsequently burst, causing flooding on the first floor of the apartment building.

The Do Not Occupy order allowed the building’s 147 tenants to remain living in their apartments — but at their own risk.

The city lifted the order 11 days later, after it was satisfied heating issues had been fixed, the AG’s office stated.

A Troy Place tenant filed the consumr complaint with the State of Michigan, claiming to have no heat for several weeks. That prompted an informal investigation which revealed similar complaints to management from several tenants, the AG’s office stated.

Through the agreement — an “Assurance of Voluntary Compliance” filed late last month —Troy Place Owner, LLC and LR Management Services are avoiding potential legal action by taking “proactive steps to maintain functional boilers and improve communication with tenants in the event of future system failures,” as stated by the AG’s office. They’re also obligated to provide compensation to tenants living in the apartment building at the time of the alleged heating issues.