Exabeam appoints chief customer success officer

Kish Dill has been appointed as chief customer success officer for Exabeam Inc., a global cybersecurity company.

Dill is the former chief product and customer officer at LogRhythm Inc. Prior to this position, Dill held roles in global professional services, product management, business transformation, and business operations, according to a news release.

In his new role, Dill will oversee professional services, customer success and renewals teams to lead the renewals strategy and collaborate with regional managers worldwide. Dill also will be responsible for developing programs and processes to maximize every opportunity to retain and grow Exabeam’s customer base. As one of his first key initiatives, he will work closely with account owners to upgrade LogRhythm Cloud and LogRhythm Axon customers to the cloud-native Exabeam Security Operations Platform, the release stated.

Exabeam is a global cybersecurity company that delivers AI-driven security operations and helps global security teams to combat cyberthreats, mitigate risk, and streamline security operations. Learn more at www.exabeam.com.

Louisville software company Alchemer hires new leader

Louisville’s Alchemer LLC, a provider of customer experience and voice-of-the-customer software, has hired Martin Mrugal as its new CEO, replacing David Roberts.

Mrugal was most recently chief operating officer at Virginia-based software company Ellucian Co. LP.

“My focus has always centered on the customer and exceeding customer expectations; what excites me most about Alchemer is the mission of leveraging customer feedback across channels and interactions to make a real difference in business outcomes,” Mrugal said in a prepared statement. “This role combines my experience in enterprise software and my passion for customer success.”

Alchemer was founded in 2006 as SurveyGizmo. Its software helps businesses collect, analyze and leverage customer and employee feedback to drive engagement, retention and user experiences.

Boulder’s Amplifire adds finance chief

Boulder’s Knowledge Factor Inc., a software-as-a-service company that provides cognitive science-based assessment, training and data analytics and does business as Amplifire, recently hired Jarrod Heinz as its chief financial officer.

Heinz will succeed JK Hullet, who is retiring after 10 years with the company.

Amplifier’s new finance leader “brings over 20 years of experience as CFO for three technology companies, each achieving successful outcomes for financial sponsors under his financial leadership,” the company said in a news release.

Amplifire, which offers workforce training via an adaptive-learning software platform that it claims “enables individuals to learn faster, retain knowledge longer, and perform better,” was bought in 2022 by Boston-based equity firm Polaris Partners. Amplifire focuses on customers in the health care, higher-education and corporate end-markets.

— BizWest reports