


FORT WORTH, Texas — On a recent afternoon, televisions and laptops, power tools and fishing rods, kitchen supplies and toys overflowed at the receiving docks of a 250,000-square-foot warehouse in Fort Worth.
The warehouse belonged to ReturnPro, and the goods passing through it, worth millions of dollars, had been returned by consumers to major retailers including Walmart, JCPenney and Bass Pro Shops. Those retailers then shipped the items to ReturnPro, which has a dozen warehouses globally. Workers there sort, clean and repackage the items, then post them for sale on an array of websites where consumers, wholesalers and off-price retailers hunt for discounts.
The cycle is part of the sprawling “reverse logistics” industry that recirculates overstock items and returned goods. And with President Donald Trump’s tariff war on China, ReturnPro and other reverse logistics companies are bracing for a surge in demand for refurbished goods in the coming months.
With fewer goods crossing the Pacific, retailers and wholesalers are expected to draw down their inventories of electronics, toys, clothing and other goods. And as they do, they will have to either order more goods from China at higher prices or look for alternatives, like ReturnPro.
ReturnPro handles 259 categories of goods returned to retailers, which may have otherwise sold the products to liquidators for pennies on the dollar or sent them to a landfill at a loss. By sorting them, ReturnPro can generate 25 cents or more on the dollar for the retailers and far more for products it refurbishes.
Each day, ReturnPro has more than 500,000 Chinese-made items listed for sale on its various websites, including VIP Outlet, goWholesale and Direct Liquidation. There, wholesalers, mom-and-pop stores, retailers that sell overstock items like Five Below and T.J. Maxx, and even consumers can find refurbished products made by Apple, Milwaukee Tool, Hamilton Beach and other top brands.
ReturnPro sells more than 70% of the returns it receives on consignment from retailers, with up to 300 truckloads’ worth of goods sent every week to wholesalers and liquidators. Roughly half of the returns that ReturnPro receives are made in China, and ReturnPro tries to sell the products in its warehouses within 60 days.
The returns business has been booming.
According to the National Retail Federation, an estimated $890 billion in goods were returned last year, more than double the amount in 2020, when retailers made it easier for stuck-at-home consumers to return products.
Sender Shamiss, ReturnPro’s CEO, said his company’s software used algorithms to help retailers determine the potential resale value of returns. Low-cost items like cellphone cases, for example, aren’t worth shipping to ReturnPro. The company may deem some damaged items “beyond economic repair,” in which case they would most likely be sold to a liquidator or sent to a recycler.
But items like computers, hunting gear and coffee makers, which have higher resale values, are worth refurbishing, and ReturnPro will do the work. The company, which used to be called goTRG, charges retailers to use its software and collects commissions on what it sells for them.
The company said it expects to move 67 million units through its facilities this year.