MEXICO CITY >> Each time the kidnapper hung up the phone, Veronica Rosas and her relatives did the only thing they could think of: kneel, grab each other’s hands and pray.

“I told God: Please help me,” said Rosas, who has spent the past nine years searching for her son, Diego Maximiliano.

The 16-year-old vanished in 2015 after leaving home to meet with friends. They lived in Ecatepec, a Mexico City suburb where robbery, femicide and other violent crimes have afflicted its inhabitants for decades.

“Many joined us in prayer,” said Rosas, who 10 days after the kidnapping received one of her son’s fingers as proof of life. “Christians, Catholics, Jehovah Witnesses. I opened my door to everyone and — maybe — that’s why I didn’t die.”

For weeks, she could barely eat or sleep. How could she, if Diego might be famished, exhausted or wounded?

In spite of her efforts, Rosas was unable to gather the amount of money requested by the kidnappers. And though they agreed to a lower sum, Diego was never released.

According to official figures, at least 115,000 people have disappeared in Mexico since 1952, though the real number is believed to be higher.

During the country’s “dirty war,” a conflict that lasted throughout the 1970s, disappearances were attributed to government repression, similar to the dictatorships in Chile and Argentina.

In the past two decades, as officials have fought drug cartels and organized crime has tightened its grip in several states, it’s been more difficult to trace the perpetrators and causes of disappearances.

Human trafficking, kidnapping, acts of retaliation and forced recruitment by cartel members are among the reasons listed by human rights organizations. Disappearances impact local communities as well as migrants who travel through Mexico hoping to reach the U.S.

For thousands of relatives like Rosas, the disappearance of their children is life-altering.

“A disappearance puts a family’s life on pause,” said the Rev. Arturo Carrasco, an Anglican priest who offers spiritual guidance to families with missing members.

“While searching for them, they neglect their jobs. They lose their sense of security and many suffer from mental health problems,” he added. “In many cases, families fall apart.”

Relatives initially trust the authorities, but as time passes and no answers or justice comes, they take the search into their own hands.

To do that, they distribute bulletins with photos of the missing person. They visit morgues, prisons and psychiatric institutions. They walk through neighborhoods where homeless people spend the day, wondering if their sons or daughters might be close, affected by drug abuse or mental health problems.

“Ninety percent of the people who search are women,” said Carrasco. “And from that percentage, most of them are housewives who suddenly had to face a crime.”

“They lack legal and anthropological tools to do that,” he added. “But they have something that the rest of the population does not: the driving force of love for their children.”

A mother’s search

When Rosas was pregnant with Diego, she made a decision: “This will be my one and only son.”

She raised him on her own, juggling several jobs and finding the time to check his homework every night. They lived a simple, joyful life.

Diego practiced karate and soccer. At his birthday parties, he loved to wear costumes. Their shared hobby was going to the movies. Their favorite films? “Transformers” and “Spider-Man.”

Now, with him gone, Rosas has been to the movies only once. She agreed because a friend she made after Diego’s disappearance — a Catholic nun named Paola Clericó, who comforts relatives with missing children — was there, holding her hand.

It doesn’t feel right for her to have fun, to take a break. But if she does not take care of herself, who will find out what happened to her son?

Three months after Diego’s disappearance, she got tired of waiting to hear from the police. She opened a Facebook page called “Help me find Diego” and, though she was frightened of stepping out of her home, she started looking for him, dead or alive.

For three years, her search was lonely. Relatives, co-workers and friends commonly distance themselves from people with missing family members, claiming that “they only talk about their search” or “listening to them is too sad.”

It wasn’t until 2018 that Rosas met Ana Enamorado, a Honduran woman who moved to Mexico to search for her son after he migrated and disappeared. They got acquainted and Enamorado invited Rosas to an annual protest in which thousands of mothers demand answers and justice.

The resentment and disappointment from Mexicans affected by nationwide violence has increased recently. President Andrés Manuel López Obrador and Claudia Sheinbaum, who will succeed him on October 1, constantly minimize the relatives’ recriminations, claiming that homicide rates decreased during the current administration.

But it’s not just violence that victims resent. On a recent evening, in the state of Zacatecas, a mother like Rosas stormed into a session of Congress. Drenched in tears, she screamed that she found her son — with a gunshot to the head — at the morgue. He had been there since November 2023, she said, but the authorities failed to notify her in spite of her tireless efforts to get information about what happened to him.

This is the reality that Rosas became aware of at the 2018 protest.

“When I got there, I saw a mother, and then another and another,” she said. “‘Who are you looking for?’ we asked each other. It was an awakening. It was horrible.”

After meeting other women like her, she wondered: What if we use our collective force in our favor?

And so, as other mothers have done in Mexican states like Sonora and Jalisco, Rosas created an organization to provide mutual support for their searches. She called it “ Uniendo Esperanzas,” or Uniting Hope, and it currently supports 22 families, mostly from the state of Mexico, where Diego disappeared.

All members learn legal procedures together. They put pressure on judicial authorities who are not always willing to do their jobs. They dress up in boots, sun hats and gloves to explore remote terrain where they have found human remains.

From time to time, they find missing family members. Sometimes alive. Others, regrettably, dead. Whatever the result, as any family would do, they hug and pray and cry.

Sometimes it’s hard, Rosas said. Or ambiguous. “When we find other people, I feel a lot of joy and I thank God, but at the same time, I ask him: Why don’t you give me Diego back?”