It’s close to lunchtime in Terminal C at Logan International Airport and Danette LeBlanc, an inflight crew member for JetBlue, has just flown in from Cleveland, marking the end of her multiday shift. The 50-year-old Easton native, who grew up in New Hampshire, glides her rolling suitcase into the crew members’ headquarters and sits down to describe a typical day, the funniest moment on the job, her favorite domestic hub, and her number one tip for every passenger who flies.
Q. How did you get this job?
A. It was after my divorce, and I’ve always loved the travel industry and JetBlue was a new company and hiring. So I applied to work on the ground (versus in the air), assuming I would do the ticket counter and the gates. But they weren’t hiring for that. The [JetBlue] recruiter called me and said, “Would you like to work the ground operations outside?’’ I said OK. So we met at a hotel, she hired me on the spot, and I had to go right down the street for my drug test. A few weeks later I had my orientation. That was April 2004.
Q. What did you do?
A. So, I loaded the bags on the ramp and learned how to dump lavs (hose-drain the lavatories). I also signed up to de-ice. It was the coolest job! You were just there in your little bucket squirting that white stuff. The best part was seeing the pilots — that look on their face when they saw you.
Q. What’s a typical day, now?
A. I wake up at 3 a.m. I’m usually ready the night before, and I’ll have my Keurig coffee. Then take the Braintree Logan Express [bus]. I always get off at Terminal A, so I can walk [to C] and get some exercise. Then I go through Known Crew Member [expedited security], and then I’ll go to the crew lounge and meet the crew that I’m flying with and get free coffee. We like the freebies.
Q. So, the doors go up, now what?
A. We do our safety demonstration, we check to make sure everything’s secure and everyone has their seatbelt on and things are stowed away properly. Then we get up in the air and we have buy-on-board products, like if you want to buy a headset, a pillow, or blanket. You’re more than welcome to bring your own. We encourage it. When JetBlue first started, we gave away the headsets for free, but we asked people to keep them for the next flight. No one did. We were throwing away millions of headsets in our landfills every year. So now we charge and, guess what? People take them. Then we do our beverage service — unlimited snacks and drinks — whatever you want.
Q. What’s the most popular snack?
A. Our Terra sweet and blue [potato] chips. We used to have Terra blue chips, but now it’s sweet and blue because I’ve heard there is a blue potato shortage. We have our own potato farm. Did you know that?
Q. Where?
A. At JFK — at the airport. [The head of sustainability saw an unused plot that now grows over 2,000 types of herbs and produce for crew members, who can volunteer in the garden.]
Q. Funniest moment on the job?
A. A colleague was going through the cabin saying, “Head sets? Head sets? Would anyone like some head sets?’’ and this little old lady yelled really loud to her husband, “Did she just ask us if we had sex?’’
Q. Scariest moment?
A. I’ve had to do CPR. We used the AED [automated external defibrillator] and it worked.
Q. Passenger you’ll never forget?
A. Some of them are so sad. We have a lot of people that bring their wife or husband’s ashes home. I often cry.
Q. Favorite domestic hub?
A. As of late, I love Cleveland. The people are very kind and warm. I went to the Museum of Art, and it’s fantastic. The Rock and Roll Hall of Fame is awesome. I went to a Red Sox-Cleveland Indians game. It’s a great weekend trip. The food is very good — gourmet cupcakes, tacos — and everything is reasonably priced. And, it’s a good walking city, like Boston.
Q. Dream destination?
A. Oh, I have a huge list of places I want to visit, but Italy is one place I have to go to, no matter what.
Q. Why?
A. Because I like to eat. There is just so much history and culture, and I’ve never had an Italian dish I did not like.
Q. Do you like to be a passenger?
A. Not really. I don’t like to sit still. Plus, I’m kind of mad that I’m on a plane and I’m not getting paid!
Q. Do you eat the airline food?
A. No, I never have.
Q. You prefer to bring your own?
A. Yes, because it’s cheaper and healthier.
Q. What would people be surprised to learn about your job?
A. That we only get paid when the doors shut. When we meet downstairs an hour before [the flight], we don’t get paid. When we’re boarding people, we don’t get paid. When people are deplaning, we don’t get paid. When we’re cleaning the plane, we don’t get paid. If there’s a delay, we don’t get paid. So if your flight is delayed two hours, we’re just as disappointed.
Q. Top tip for passengers?
A. Have patience with people. You might be on your fourth business trip that month, but the person sitting next to you, it could be their first time on a plane.
Interview was edited and condensed. Victoria Abbott Riccardi can be reached at vabbottriccardi@gmail.com.