Two recent stories in The Boston Globe about Amazon customers receiving “mystery’’ packages generated tremendous response from readers who also got products from Amazon they never ordered, including some containing sexually suggestive merchandise. A common theme among these frustrated — and frightened — people was that Amazon did little when they complained about the unwanted packages. So, taking a cue from Amazon itself, we organized their feedback on Amazon’s response based on the star system the company uses to rate products.
★
By Meghan Crouse, Illinois
“Amazon kept telling us to just keep them or throw them out, but we’ve been victims of identity theft before, so it made us nervous.’’
★
By Foss Tighe, Massachusetts
“Last month I got two packages that I did not order and spent a lot of time with Amazon trying to figure it all out. They were not very forthcoming about the whole thing.’’
★
By Carl Zornes, California
“Amazon told me this was a gift shipment from someone and they’d only give me a first name. They said, ‘You’ve got a secret admirer.’ That wasn’t a satisfactory answer.’’
★
By Alicia Piatt, California
“I have contacted Amazon on numerous occasions with no luck at all.’’
★
By Dick Powers, Massachusetts
“Got about four items, called Amazon and they said the would send a ‘return’ label to send the stuff back. Never happened. Threw most of the stuff out.’’
★
By Mike Gallivan, Massachusetts
“Amazon told me they would investigate and get back to me. I never heard from them again.’’
★
By Kate Krug, New Jersey
“When it was finally resolved and I asked what the problem had been, I get a creepy response from the social media team: Due to the proprietary nature of the issue, we’re unable to offer any additional insight.’’
★
By Lori Olson, New York
“I called amazon 2 months ago and asked what was going on and was given very little info other than it was a gift card that paid for the product and from a name that seemed phony. I asked for this to stop as well because the products were creeping me out and Amazon didn’t do anything to make it stop. Just told me that someone was gifting this stuff to me.’’
Sean P. Murphy can be reached at smurphy@globe.com. Follow him on Twitter @spmurphyboston.
